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  :: Products >> CallStreamQoS
 
 
Overview:
 
   At Sun Systems we believe a Quality of Service monitoring software solution should be easy to use, effective and affordable. The solution must provide measure and tracing individual agent performance, and empower managers, supervisors, Quality Assurance Team and the agents themselves to increase productivity. By examining agents via recording, evaluating agents via scoring and educating agents via self-training.
 
Our Solution:
 
   CallStreamQOS is an integrated client / server software solution built around “Ease of Use”. CallStreamQoS integrates with most phone systems and is easy to install both analog or digital phone system like Siemens Opticset, Nortel, Avaya, Alcatel, etc. configure and maintain. It is IT and Telecom friendly web base management.
 
   Scheduling & Recording
 
   Event Log & Playback
 
   Evaluations & Scoring
 
   Self Training & Testing
 
System Options:
 
   CallStreamQoS contains a robust set of options to meet each customer’s specific needs. Options include: Screen Capture, Network Attach Storage (NAS)
 
Return on Investment:
 
   CallStreamQoS delivers a return on investment in a very short period of time by reducing costs and increasing productivity and revenue.
 
Reduce Costs
 
  • Reduce monitoring time of supervisor every day
  • Reduce “New Agent” training time using self training and testing
  • Reduce evaluation time using scoring module
  • Reduce repetitive coaching using self training and testing
  • Reduce talk times of agent because “Well-Trained Agent”
  • Detect agent inadequacies before customer complain
  • Reduce agent turnover be cause they are happy
 
Reduce Costs
 
  • Retain experienced agents
  • Provide excellence customer services
  • Increasing customer satisfaction
  • Improve corporate image
 
Increase Revenue
 
  • Retain experienced agents
  • Provide excellence customer services
  • Increasing customer satisfaction
  • Improve corporate image
 
Increase Productivity & Efficiency
 
  • Improve supervisor performance by review agent group performance
  • Create training programs using real case from recorded customer conversation
  • Create “Well-Trained” agents
  • Improve agent consistency and standardized
  • Improve agent morale of work
  • Improve agent performance
 
 
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