Sun-systems

Sprinklr Voice

Deliver digital care that’s one step ahead — across 30+ channels with Sprinklr Voice: a Contact Center as a Service (CCaaS) solution that’s powered by AI, fueled by real-time insights, and built on the world’s only unified customer experience management platform.

Conversational AI & Bots

Shift customers from IVR to cost-effective digital channels like web chat, SMS, email, and WhatsApp — where conversational AI bots create faster and more reliable experiences.

Live Chat

Connect with your customers quickly, provide personalized 1:1 support to resolve incoming requests, and collect valuable data to inform better agent-led resolutions.

Contact Center Intelligence

Unlock AI-powered, real-time contact center analytics—and uncover the actionable insights to trigger improvements in proactive customer care and reduce inbound contact volume.

Contact Center Automation

Access powerful tools that let you automate contact center workflows and processes, making it easier to solve customer conversations during the first contact.

Agent Assist

Analyze every conversation instantly to surface the best suggestions, predictions, and warnings agents need to improve productivity — and solve customer issues faster.