Traffic is growing on mobile networks with the increasing amount of subscribers and roamers and the explosion of SMS messages. Mobile operators are seeking to reduce customer churn while increasing their Average Revenue Per User (ARPU). Their key issue is "How to acquire and retain customers at acceptable costs while provisioning and managing new profitable services".
At the same time, GPRS/3G networks open up mobile operators to packet networks enabling a great amount of value-added services to be accessed from a mobile phone. It presents a new challenge by mixing the mobile telephony and internet worlds.
GPRS/3G operators have to cope with an increased complexity due to heterogeneous hybrid networks and multi-operator environments.
Mobile operators need dedicated tools ensuring end-to-end, seamless traffic supervision. PrOceSS7 generates all xDetail Records (xDRs: CDRs, TDRs, IPDRs) in real time. It aggregates the live traffic flowing through the network combined with the ability to drill down to any desired level of details. PrOceSS7 provides centralized, real-time and historical information of the operators traffic / services and QoS as perceived by the customer.
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