At Sun Systems we believe a Quality of Service monitoring software solution should be easy to use, effective and affordable. The solution must provide measure and tracing individual agent performance, and empower managers, supervisors, Quality Assurance Team and the agents themselves to increase productivity. By examining agents via recording, evaluating agents via scoring and educating agents via self-training.
Our Solution:
CallStreamQOS is an integrated client / server software solution built around “Ease of Use”. CallStreamQoS integrates with most phone systems and is easy to install both analog or digital phone system like Siemens Opticset, Nortel, Avaya, Alcatel, etc. configure and maintain. It is IT and Telecom friendly web base management.
Scheduling & Recording
Event Log & Playback
Evaluations & Scoring
Self Training & Testing
System Options:
CallStreamQoS contains a robust set of options to meet each customer’s specific needs. Options include: Screen Capture, Network Attach Storage (NAS)
Return on Investment:
CallStreamQoS delivers a return on investment in a very short period of time by reducing costs and increasing productivity and revenue.
Reduce Costs
Reduce monitoring time of supervisor every day
Reduce “New Agent” training time using self training and testing
Reduce evaluation time using scoring module
Reduce repetitive coaching using self training and testing
Reduce talk times of agent because “Well-Trained Agent”
Detect agent inadequacies before customer complain
Reduce agent turnover be cause they are happy
Reduce Costs
Retain experienced agents
Provide excellence customer services
Increasing customer satisfaction
Improve corporate image
Increase Revenue
Retain experienced agents
Provide excellence customer services
Increasing customer satisfaction
Improve corporate image
Increase Productivity & Efficiency
Improve supervisor performance by review agent group performance
Create training programs using real case from recorded customer conversation
:: Latest News
:: Member Sign In 
forgot password 
Sign Up
:: Subscribe Newsletter 
::